The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their. The eSourcing Capability Model for Client Organizations (eSCM-CL) [Hefley a, b] is a “best practices” capability model with two. The eSourcing Capability Model for Client Organizations (eSCM-CL) is a capability model intended for those organizations that procure or source IT- enabled.

Author: Brazuru Mezshura
Country: Kazakhstan
Language: English (Spanish)
Genre: Marketing
Published (Last): 8 May 2010
Pages: 302
PDF File Size: 6.9 Mb
ePub File Size: 2.9 Mb
ISBN: 234-3-60684-490-6
Downloads: 10492
Price: Free* [*Free Regsitration Required]
Uploader: Shaktishicage

Also discussed at this second workshop were the proposed eSCM-CL product suite and the need for multiple Capability Determination methods. Providers have recommended eSCM-CL to their customers, and improved relationships have resulted from the use of the eSCM Models by both clients and their service providers. Please help to improve this article by orgganizations more precise citations. The Capability Areas were Practice groupings that represented the need for the Practices to work as a system across the sourcing process, ensuring the analysis, establishment, management, expansion, and completion of sourcing relationships.

Articles lacking in-text citations flient March All articles lacking in-text citations. Additionally, this workshop identified key issues to be addressed by the Model. The Table below summarizes the organizations that have been involved in the eSCM-CL development activities; whether they be workshop participation organozations interviews.

Retrieved from ” https: The eSourcing Capability Model for Client Organizations eSCM-CL is a capability model intended for those organizations that procure or source IT -enabled services, delegate one or more of their information technology intensive business activities to a service provideror to those who wish to assess their sourcing capabilities.

This effort was motivated by a premise that good sourcing outcomes require that best practices be followed by both the service providers and the clients in a relationship.

The Sourcing Phases represented the temporality of the Practices; some Practices were relevant to a particular Sourcing Phase, while others covered multiple Phases. Based on feedback from the Working Group, an additional synthesis was completed to group the Practices into Capability Areas and Capability Levels that provide a conceptual structure for continuously improving organizational performance and managing service provider relationships.

This page was last edited on 6 Octoberat As a second priority, it also focused on identifying case studies, organizational outcomes from clint, and the skills and competencies needed in a client organization to be effective at sourcing, as well as trends in sourcing activities. Workshop participants also identified the need for groupings of Practices at the basic, advanced, and world-class levels, validating the need for a set of capability levels in the eSCM-CL.


Existing quality models and standards were analyzed to understand their intent and scope, and to identify their potential applicability to the sourcing process and critical issues of sourcing. This analysis was conducted to determine the need for a sourcing model and to identify and confirm critical issues.

We sought both incidents where successful outcomes resulted, as well as those incidents that led to failures or problems. As a result of this analysis, it was determined that existing frameworks do not comprehensively address the best practices needed to successfully source IT-enabled services.

Since its release, it has been used globally by clients for capability determinations, gap analysis, and as guidance for improving their sourcing practices, establishing new processes, or establishing common sourcing processes across their organization. Building on fro extensive literature review [Kumar ] conducted in the development of the eSCM SP, an update [Khera ] to this literature review was begun, focusing on two key aspects: Client organizations will use this Model to improve their:.

Development of the eSCM-CL

To provide feedback or suggest changes to any of our publications, please use the Change Request form. ITSqc staff developed a strawman set of best practices within the model framework, which was distributed to members of the Working Group following the fourth Workshop.

Capabillity workshop eosurcing focused on potential scope of the proposed Model and its structure. Analysis, Initiation, Delivery and Completion. This workshop gathered community inputs on guiding principles for the eSCM-CL and reconfirmed key issues by clinet a better understanding of issues from both client and service provider perspectives, and the differences between these perspectives.

The eSCM-CL development team validated the proposed model framework through the third Working Group meeting in Juneadditional meetings with Working Group participants throughoutand the fourth Working Group meeting in February This completed the first round of the validation of strawman best practices, which was followed by revisions and a second round of review by Consortium and Advisory Board Members.

This article includes a list of referencesbut its sources remain unclear because it has insufficient inline citations. Interviews with organizations actively involved in sourcing began in January The Table below shows the existing quality models and standards that were analyzed.


eSCM-CL – Wikipedia

By using this site, you agree to the Terms of Use and Privacy Policy. March Learn how and when to remove this template message. From Wikipedia, the free encyclopedia.

Initial efforts proved the need for a client-focused model, especially in light of the multitude of challenges that client organizations face, including:. Based on these early learnings from use, the eSCM-CL may be revised to create a baseline model for certification purposes. Existing quality models and standards analyzed.

This updated literature review focused on identifying best practices what clients are currently doingchallenges from the client perspective, and existing Frameworks or Models. Workshop participants concluded that there was need for best practices in strategic sourcing, and that the best practices model capturing these practices needed to be more comprehensive than existing frameworks.

Initial Practices in each Capability Area were identified. The Model has evolved, and will continue ca;ability evolve as data is collected from a number of major sources.

Capability Levels describe an improvement path and provide a means to differentiate between Practices at the basic, advanced, and world-class levels of capability. Thus, the eSCM-CL was developed to provide compatible, effective sourcing practices for client organizations.

Those individuals who have expressed interest in reviewing the eSCM-CL were invited to provide constructive comments, and a public workshop was held to introduce the Model and solicit feedback. Interview participants were asked to identify specific incidents which they experienced personally and which had an important effect on the final outcome [GremlerFlanagan ].

This translation was completed by Eric Baussand and Eric Herr. These draft Practices and framework were reviewed by the Working Eskurcing. Bill Hefley and published by Van Haren Publishing. Views Read Edit View history. This workshop also examined groupings of Practices into prospective Capability Areas.

Through interviews and feedback, experienced clients, service providers, sourcing advisors and consultants, and technical experts e.

Extensive Background Research Throughout these data collection and validation efforts, eSCM-CL developers had begun developing krganizations database of potential client tasks, and two researchers independently rated each task to identify those critical tasks which would become candidate Practices for eSCM.